bookings@tripnova.pt
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Phone Number

(+351) 935 168 168

Email Address

bookings@tripnova.pt

Privacy Security

Privacy and Security Policy

This Privacy and Security Policy explains the principles regarding the collection, use, storage, and protection of users' personal data during the services offered through the Tripnova website (https://www.tripnova.pt).

1. Data Controller

Your personal data is processed by the data controller whose details are given below:

EVERASCEND, LDA
Address: Rua Alexandre Herculano, 50, 10, 1250-011 Lisboa, Portugal
Website: https://www.tripnova.pt
Email: okececi@tripnova.pt
Phone: +351 935 168 168

2. Personal Data Collected

The following personal data may be collected while you use the services offered through Tripnova:

  • Name, surname

  • Email address

  • Phone number

  • IP address

  • Site usage information

  • Cookie data

  • Information transmitted through contact forms

3. Purposes of Processing Personal Data

Personal data collected is processed for the following purposes:

  • Providing and improving services

  • Managing reservations and requests

  • Improving user experience

  • Conducting communication activities

  • Fulfilling legal obligations

  • Security and fraud prevention activities

4. Legal Basis for Personal Data

Your personal data is processed based on the following legal grounds:

  • Your explicit consent

  • Establishment or performance of a contract

  • Fulfillment of legal obligations

  • Protection of our legitimate interests

These legal grounds are used for processing.

5. Transfer of Personal Data

Your personal data may be shared with:

  • Authorized public institutions

  • Legally authorized third parties

  • Technical infrastructure and hosting providers from whom services are received

in accordance with the provisions of the KVKK and GDPR.

6. Cookies

Cookies are used on the Tripnova website to improve user experience and to provide services effectively. Detailed information about the use of cookies can be found on the Cookie Policy page.

This Cookie Policy was synchronized with cookiedatabase.org on October 14, 2024.

7. Data Security

To ensure the privacy and security of your personal data;

  • SSL security certificates

  • Unauthorized access prevention systems

  • Secure server infrastructures

  • Up-to-date software and security measures

are used.

8. Data Retention Period

Your personal data is stored for the periods stipulated in the relevant legislation or for the period required by the purpose of processing, and is deleted, destroyed or anonymized when the period expires.

9. User Rights

Under the KVKK and GDPR, users have the following rights:

  • To learn whether their personal data is being processed

  • To request information about the processed data

  • To request the correction or deletion of data

  • To object to data processing

  • To withdraw explicit consent

To exercise these rights, please contact us at okececi@tripnova.pt You can skip this step.

10. Policy Updates

Tripnova reserves the right to make changes to the Privacy and Security Policy whenever it deems necessary. Updates will be effective from the date they are published on the website.

Last Update Date: October 14, 2024